Printable Substrates | Functional Coatings | Converting
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Store Policy and Returns

Payment Terms
Masterpiece Graphix’s (MGX) payment terms are Net 30 days. Any purchase orders listing payment terms other than Net 30 days will be invoiced according to Masterpiece Graphix’s payments terms, unless other terms have been agreed to in advance by MGX.

Online ordering is only available for locations within the United States. For international or custom orders, contact us.

Unpaid Balances
Invoices that are more than 60 days past due will incur an automatic monthly service charge of 2% per month added to the account balance. In an effort to collect accounts that are significantly past due MGX will, at its discretion, pursue collection action through an outside collection agency. In the event that collection action is required, the purchaser is responsible for all collection costs incurred, including but not limited to, finance charges, attorney fees, and court costs.

Acceptance
All orders are subject to acceptance by Masterpiece Graphix. Pricing and availability of products are subject to change without prior notice.

Cancellation
Orders cannot be canceled except upon terms that fully compensate Masterpiece Graphix for any losses.

Shipments
Title and risk of loss of products shall pass to the purchaser upon delivery to a common carrier. It is the customer’s responsibility to follow return shipment directions located on each skid. In the case of damage, it is the customer’s responsibility to note damage on the BOL at the time of the shipment and notify the shipper and MGX of the full extent of damage.

Taxes
All prices are subject to the purchaser assuming all Federal, State and Local Taxes when or where applicable in connection with the sale or delivery of these products.

Shelf Life
The digital coating on most MGX digital materials has a shelf life of approximately one year on most materials when stored at 72◦F at 50% RH. Digital coatings on vinyl materials have a shorter shelf life due to plasticizers in the material that can interfere with the coating after three months. MGX guarantees only the coating application itself. Warranties from suppliers of products purchased by Masterpiece Graphix still apply.

Statement of Practical Use
As with all materials, this product should be tested thoroughly under end-use conditions to ensure it meets the requirements of the specific application.

Warranty
All statements, technical information and recommendations about Masterpiece Graphix (MGX) products are based upon tests believed to be reliable but do not constitute a guarantee or warranty. All MGX products are sold with the understanding that PURCHASER has independently determined suitability of such products for its purposes. MGX products are warranted to the original purchaser to be free from defects in material or workmanship for a period of one year from date of shipment. Purchaser’s sole and exclusive remedy for breach of this warranty shall be the replacement of the defective products or, at MGX’s option, the issuance of a credit or refund in an amount up to the purchase price of the defective product. In no event shall Masterpiece Graphix be responsible for claims beyond the purchase price of the defective product. THE WARRANTY SPECIFICALLY SET FORTH ABOVE IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED,INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR ANY PARTICULAR USE AND/OR NON INFRINGEMENT. MGX SPECIFICALLY DISCLAIMS AND EXCLUDES ALL OTHER SUCH WARRANTIES. IN NO EVENT SHALL MGX BE LIABLE TO PURCHASER OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES. MGX SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, DELAY, CHANGES IN SHIPMENT SCHEDULES, OR FAILURE TO PERFORM BY REASON OF STRIKES, FLOODS, FIRES, UNAVOIDABLE ACCIDENTS, DELAYS IN TRANSPORTATION, WARS, ACTS OF GOD, OR OTHER CAUSES BEYOND ITS CONTROL.

No representative or agent of MGX is authorized to give any guarantee or warranty or make any representation contrary to the above. No waiver, alteration, addition or modification of the foregoing conditions shall be valid unless made in writing and signed by an executive officer of Masterpiece Graphix. MGX will only be held liable for the price of the service rendered. MGX reserves the right to ship and invoice plus or minus 10% the quantity ordered. User is responsible for determining the suitability of the material for contemplated use. Users assume all risks resulting from the use of our products and must confirm adaptability thereof by their own tests. Liability will, in no event, exceed the value of the material sold.

Returns
Materials sold by Masterpiece Graphix are returnable only with authorization in writing by Masterpiece Graphix. DO NOT RETURN MATERIAL WITHOUT AN RMA PROVIDED BY MGX. Claims must be made within 90 days after receipt of merchandise.

If there is a problem with an order it is the customer’s full responsibility to follow the following procedure:

  1. SAVE ALL OF THE MATERIAL IN QUESTION!
  2. Send the roll label sticker(s) or an exact copy of the roll label sticker(s), the quantity (including length x width) of the material believed to be damaged, and a 10 foot sample of the damaged material to Masterpiece Graphix (Attn. Claims). In the case of sheet 15-25 sheets should be sent back.
  3. Upon receipt of the samples, MGX will determine whether the problem with the material was a result of MGX’s service or the supplier of the material.
  4. After this is determined, a representative of MGX will contact the purchaser regarding the next step to resolve the situation.
  5. In the case of international shipments it is the responsibility of the customer to make freight arrangement to and from MGX. Any associated freight cost is the responsibility of the customer.

Failure to follow these guidelines may result in a loss of the customer’s warranty. Masterpiece Graphix will not be financially responsible for return shipments sent without a Return Material Authorization (RMA). Issuance of an RMA is not an automatic entitlement to a refund or replacement. All returned items are subject to inspection by Masterpiece Graphix. Any unauthorized return shipments will be the responsibility of the customer.